PLEASE NOTE: Our online prices and offers may differ from those which are in-store. To receive any of the prices shown on our online store, your order Must be placed online (via the internet) and paid by credit or debit card. Standard in-store prices will apply to all orders conducted via Telephone or Fax.
Back orders or special order and pricing Once ordered item(s) arrive into our stock for you, we reserve the right to adjust pricing accordingly to account for any cost changes that may have taken place during this period, at this point, any price changes would then be notified prior to dispatch, so you can choose to proceed or cancel the order.
Making a Purchase We’ve tried to make navigating through our online store enjoyable and simple. You can browse through our online catalogue by clicking on any items that you wish to view or buy and put them into the shopping cart by clicking on the button ‘Add to cart’. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to satisfy and complete the order.
Deleting items from your shopping cart If you have items in your shopping cart and wish to delete any of them, simply click on the ‘shopping cart’ icon found at the top of the page. Once you have access to your cart you will see a list of all items placed ready for order. On the left of the page you will see a small red cross, simply click on the cross corresponding to the item you wish to remove. This will then remove any/all items from your cart.
Credit & Debit card payments & Security Card payments are accepted via our SagePay secure payment gateway. If you are an international customer, place your order and your credit card company will convert the transaction to your own currency.
Cards Without Issue Numbers When paying with certain cards such as Maestro/Switch you will be asked for an issue number. If your card doesn’t have one simply inset a 0, make sure you enter both your valid from and expiry dates when prompted. After placing an order online you can also give card details via telephone or fax.
Security We are unaware of any documented cases of credit fraud using our online shopping system. When you place an order, all credit card numbers and details are 128 bit encrypted in the software we use. They are only decrypted after they reach our computer terminal and are never held in clear text by anyone other than ourselves.
Shipping And Handling for Mainland UK All shipping costs are calculated on weight, size and value of your individual order. For all mainland UK deliveries, shipping & handling is automatically calculated by our online shopping system. Shipping costs for all other delivery destinations will be automatically quoted by the online system, but due to restrictions placed by many carriers regarding size and weight of packages, charges can vary by location, in which case we will contact you prior to dispatch to agree any changes in delivery cost. Once your order is packed and ready to ship, we will whenever possible pass on to you any savings made on shipping and handling charges. Most orders are shipped via UKMail, excessively large or heavy orders/packages will ship with a carrier such as Palletways. All orders which total £50 and above before postage, will only be shipped along with insurance and a tracking number. Details of postage and or shipping charges are shown at the check out. If you know you are going to be out around the time delivery is expected, we suggest that you arrange delivery to a business or work address. please note should you wish to arrange an alternative delivery address after we have shipped your order there may be a surcharge.
Delivery Schedule Orders are usually disptached within 1-2 working days (Mon-Fri). However, some items which are custom made to your specifications (such as arrows etc.) may take longer, but we will inform you of the expected dispatch date via email or telephone. We ask you to consider the item ordered, the processing time and the dispatch method you’ve selected, such as First Class, Special Delivery or Parcel Carrier etc. Special Delivery / Parcel Carrier services give quicker delivery times once shipped. Whichever delivery service you choose, we aim to process all orders as they arrive, meaning either first class or special delivery services are treated with the same priority. PLEASE NOTE: Regular Royal Mail services (including Recorded First Class) are not time guaranteed and whilst they can normally be expected to arrive within a couple of days, please be aware that Royal Mail state they need up to 15 working days (mon-fri) to delivery 1st Class Items. For this reason we strongly recommend selecting either Special Delivery or Parcel Carrier option. Whilst this is a little more expensive it provides insurance and online tracking. Once you have recieved an e-mail from us confirming your order has been shipped, If for any reason your order has not arrived within the expected time, simply send us an email or call us and we give you the online Tracking Number (Special Delivery or Parcel Carrier services only), or chase the order for you. UK Mainland Delivery Schedule: Once you recieve an e-mail stating your order has shipped you should expect the following delivery times: First Class Mail – 1-2 days (You will need to allow up to 15 working days (Mon-Fri) under Royal Mail’s current delivery terms) Special Delivery – Next Working Day (Mon-Fri) usually before 1:00pm. Parcel Carrier – 24-48 hour (Mon-Fri) delivery service for mainland UK, 3-4 working days for most other destinations. If for any reason your order has not arrived within the expected time, simply drop us an email and we give you the online Tracking Number (Special Delivery or Parcel Carrier services only). Next day orders to UK mainland destinations can only ge guaranteed to arrive next day if ordered before 1:00pm. Next day orders after 1:00pm on Fridays won’t arrive until the following Tuesday.
Tax Charges For orders made from the UK or the European Union, 20% VAT is included in all our prices. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.
Guarantee All products sold are brand new, unused and as supplied directly from the respective manufacturers and/or distributors. We do not sell second hand or used products unless clearly specified otherwise. No items are sent out on a “trial” basis. The warranty period between Petron Sports Ltd./Chiltern Archery and the customer is strictly 12 months from invoice purchase date, regardless of any warranty replacements.
Returns Policy We individually check all items prior to dispatch, and whilst we hope you never have to return an item to us, if something does go wrong we will always do our best to make it right for you and get you shooting again as soon as possible. If you are not totally satisfied with your order or item when it arrives, we will gladly exchange your item or refund your money (less postage and a 20% handling charge). Any items which arrive defective will be corrected by our returns policy. All used items which become defective will be dealt with in the same way.
Defected Items Any defects in the items which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be replaced by Chiltern Archery, either by repair, or at the discretion solely of Chiltern Archery, by replacement or refund. If a product is found to be faulty due to a defect, this is normally covered by the manufacturer’s own warranty. PLEASE NOTE: All products which become deffective after use MUST be returned for evaluation prior to any agreement to replace or repair the item. In order to process any claim as quickly as possible, please always include a copy of the original invoice receipt after contacting us.
Used Items We STRONGLY recommend that you try or familiarise yourself with any item before purchasing from Chiltern Archery via our online store. An item that is removed from its packaging and fitted to the bow, becomes a used item and cannot be resold as new if returned. For this reason we can’t offer a refund on used items which are not defective.
United Kingdom’s Distance Selling Regulations Under United Kingdom’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 days of delivery. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for any services carried out by us (for example:- building and fletching arrows, postage and packing, etc). We regret that we cannot accept cancellations of contracts for goods that have been opened, used, installed, packaging defaced or are in a non re-sellable condition as new.
Contacting Us If you need to contact us, please email us at firstname.lastname@example.org. Alternatively, you can call on 01296 630919 (International callers use +44 and then delete the first ‘0’). Or you can write to us at Chiltern Archery, The Archery Centre, Buckland Village, Aston Clinton, Buckinghamshire HP22 5HZ.